Challenge
Support agents repeated answers from scattered documents.
AI case study
AI Support Copilot
Reduced first-response time by 64%.
Solution
Created a private knowledge assistant with citations and escalation rules.
Results
Reduced first-response time by 64%.
Delivery path
How the project moved from problem to shipped system.
Audit
Mapped workflows, users, data sources, risks, and success metrics.
Design
Created flows, screens, permissions, and reporting structure.
Build
Delivered core modules with reviews, QA, and release planning.
Launch
Deployed, monitored, trained users, and planned next improvements.
Technology
Stack used for this result.
Python
OpenAI
FastAPI
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